Collection and Retention of Information

When a person seeks support or service from Student Services, information is collected and retained.  The information we collect depends on the services you need but generally, we collect information such as your name, contact details and other information relevant to the services you need (such as your enrolment and course information). Where it is relevant to the services you need, we may collect information which is sensitive (such as information about your racial or ethnic origins or your religious beliefs or affiliations). 

When accessing one of our counselling services, we may collect information about your health, including your medical history and information about health care you have received.  If you need disability support services, we will collect information about your health and/or your disability. 

Information is generally collected directly from you.  However information may be obtained from other people – such as University staff members when necessary or other health professionals involved in your health care – with your consent.  Verification of information may also be sought in line with the University’s fraud prevention requirements. 

Providing personal information to the Student Services is voluntary.  However, if we cannot collect personal information about you, we may be unable to provide you with certain services.  If you are concerned about Student Services collecting your personal information, you must notify us prior to accessing any support or service offered by Student Services. 


Use of information 

Student Services collects your personal information in order to provide you with the services you have sought from us. For example, if you have sought disability support services, we collect your personal information in order to facilitate your access to support and services to manage your disability on campus and throughout your studies. 

Disclosure of Information

If you are a client of the counselling service, we will not disclose your personal information to any other person except: 

  • Where you have consented or asked us to do so; 
  • Where disclosure is necessary to lessen or prevent a threat to your life, health or safety, or the life, health or safety of another person; or 
  • Where disclosure is otherwise required or authorised by the law. 
  • If you have sought other services from Student Services, we will disclose your information where you have consented or asked us to do so.  For example, if you have asked us to provide assistance or support in managing a disability, information may be shared in accordance with the Disability Procedure or where not covered by this procedure, with your consent. 
  • Your personal information may be disclosed in response to a subpoena or other legal order or obligation. 

Student Services handles your personal information in accordance with the University Privacy Policy.  Please visit the Privacy webpage for more information is managed as well as information on how to access information stored about you, complaints and otherwise.